Mission
Commonwealth Pain & Spine seeks to improve the lives of the patients in our care by respecting their pain and by passionately delivering to them only the most innovative, safe, responsible, and clinically proven pain relief possible.
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Our team of world-class physicians, administrators, and staff empathize with the needs of our patients We recognize that their pain is exhausting, debilitating, and limits their quality of life. We believe that relief from chronic pain is achievable in various degrees through our intelligent and multimodal team-based approach.
Vision
Commonwealth Pain & Spine will become the largest and most respected pain management network in our region by:
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Attracting, retaining, and nurturing a staff of the best and brightest pain management experts in the nations - physicians and support staff.
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Committing to a patient-centered delivery model and owning direct-to-consumer messaging in every market.
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Pioneering a cutting-edge business model that is efficient, highly profitable, well-defined, easy to execute, and can be adapted to various markets.
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Responsibly serving the needs of our patients and leading efforts to reduce opioid dependency in our communities.
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Making a commitment to research, development, and execution of evolving, state-of-the-art procedures, treatments, therapies, and ancillary services.
Values
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Error-Free Results with Efficiency
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Compassion and Empathy for our Patients
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A No-Nonsense Approach to Managing Pain
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Honesty and Transparency
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Responsibility and Accountability
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Teamwork and respect for all team members, customers, business partners, vendors, and their families
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Professionalism
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100% Patient Satisfaction
Our Pledge to the Patients We Serve
Customer Service
Our patients have a choice, and they deserve the highest quality of care. We value our patients and are proud to pioneer a shift in the way medical services are offered. At each touchpoint, our staff will ensure that the patient's needs are priority #1.
Accessibility
We will accept all new patients seeking relief regardless of their status or condition. We have a pledge to provide new patients with timely access to our services. Our scheduling staff is devoted to finding appointments for new patients within 10 business days of referral or initial contact.
Respect
We will respect and value each patient and their personal struggle with chronic pain. We will listen attentively and respond in ways that suit their unique needs, wishes, and circumstances. We will work collaboratively with the patient to achieve the best possible outcomes and to empower them with the tools necessary to help manage their own care.
Excellence
We will always do our best and continually look for ways to improve our delivery model and patient outcomes. We will ensure that all information and options provided in relation to pain are based on the most current peer-reviewed medical science. We pledge to promote only evidence-based policies and practices at all times.